Refund Policy

Last updated: October 27, 2026

HomeMaker helps customers connect with independent home service providers. This policy explains how refunds work for payments connected with HomeMaker and for services arranged through the platform.

1. Service payments between customers and providers

Customers and providers agree service scope, price, schedule, cancellation terms, and payment directly with each other. HomeMaker is not a party to that service agreement and does not receive or hold payment for the provider's work. Requests for a refund, cancellation, rework, or adjustment for a service must therefore be raised directly with the provider and handled under the terms agreed between those parties and applicable law.

2. HomeMaker platform charges

HomeMaker's current website information states that it does not charge customers or service providers a commission for service connections. Accordingly, there is no HomeMaker commission on a service transaction for us to refund.

If HomeMaker offers a paid feature or directly collects a platform charge in the future, the applicable price, eligibility, cancellation, and refund terms will be disclosed before payment. Unless those terms say otherwise or applicable law requires a refund, completed digital services or access already supplied may not be refundable.

3. Incorrect or duplicate payments to HomeMaker

If you believe HomeMaker directly received a payment by mistake or received the same payment more than once, contact us using the form below. Include your name, payment reference, date, amount, and a short explanation. Do not send full card numbers, passwords, or one-time passcodes.

We will review the available transaction information. If we confirm that a duplicate or erroneous HomeMaker payment was received, any approved refund will normally be sent to the original payment method, subject to the payment provider's process. Processing time may depend on the bank or payment provider.

4. How to contact us

For a HomeMaker payment query, please contact HomeMaker and include the relevant payment details. For a service payment made directly to a provider, contact that provider first. Nothing in this policy limits any consumer rights or remedies available under applicable law.

5. Policy updates

We may update this policy when our platform or payment arrangements change. Any revised policy will be posted here with an updated date. The terms shown to you before a particular payment and any mandatory legal rights will continue to apply.